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Can I use my e-mail in a cellphone?
Yes, you can use your e-mail accounts on any device as long as it is connected to the Internet and supports e-mail apps or web broswer.
Who is the owner of the domain?
Our client is and always will be the only owner of the domain.
TecWeb is not responsible for the use that it may have.
Is your customer service available 24/7?
Yes, you may contact us through our live chat, email or with a support ticket at any time.

If you want to receive support by phone, we are available from 9:00 AM to 2:00 PM and 4:00 PM to 7:00 PM (Central Time).
In which cases the service gets suspended?
The service may be fully or partially suspended in the following cases:

  • Missing payment for the service.
  • In case of sending "SPAM" or improper use of the email accounts.
  • For breaking our terms and conditions of service.
Do you have a discount program?
Yes, you will be able to get a 10% off discount from the total amount in your monthly subscription which can be accumulated up to 100% as long as your referrals maintain their service active.
Who will be my contact during the process?
After getting started with one of our products or services, we will assign you a personal account executive which will be your direct contact.
When can I cancel my Web plan?
  • For our Bronce, Gold and Diamond plans you may cancel at any time as long as the account does not have any pending payments.

  • e-Commerce plan may be cancelled only after completing a 12 month period as long as the account does not have any pending payments.
Can I forward my email accounts?
Yes, in your customer panel you can set up that all messages that arrive to an email account will automatically be sent as a hidden copy to a different email account.
Can I link my social media to my website?
Yes, you can link these to your webpage with no extra cost.
What is your privacy policy?
To consult our privacy policy please visit:
How can I get started with a Web plan?
Visit our Plans page and click on the button Get Started of your chosen plan.
When does my billing period begin?
It begins when you make your first payment. Your account executive will provide your due date for your monthly payments.
When is the due date of my payments?
It is the (1st) or (15th) of each month depending on the date when you made your first payment.
Which payment options do you accept in Mexico?
  • Bank deposit.
  • Wire transfer.
  • Oxxo stores.
  • 7-Eleven stores.
  • Electronic payment with your PayPal account.
  • Credit or debit card (Visa, MasterCard, American Express).
When will I receive my invoice?
Our system will send it to your e-mail account once our billing department confirms your payment was successfully received.
Which payment options do you accept in the United States?
  • Bank deposit.
  • Wire transfer.
  • Electronic payment with your PayPal account.
  • Credit or debit card (Visa, MasterCard, American Express).
For how long do I need to pay the service?
For as long as you want to keep the web page and emails service active (with all benefits included in our plan).

As an additional benefit, each 18 months we will totally redesign your website free of charge with the newest updates and programming codes available.
My Web plan includes a domain?
Yes, our plans "Bronce", "Gold", "Diamond" and "e-Commerce" include a domain free of charge with the extensions (.com), (.net), (.org). If you need a different extension for your domain please contact your account executive.
Whats next after I made the first payment?
Login to your account (one of our executives will provide your login credentials) and upload your business logo (in case you have one) and complete our poll.
Payment options accepted outside of United States and Mexico:
  • Electronic payment with your PayPal account.
  • Credit or debit card (Visa, MasterCard, American Express).
Can I update my plan to another one?
Yes, you can always update it whenever you want but only to a higher web plan. The new amount of your subscription will be applied on your next invoice.
Which Web plan suits best my needs?
Each plan has specific characteristics to specific needs. Before choosing a plan we recommend you answer the following questions:

  • Do you want to manage the content of your website?
  • How many email accounts do you need?
  • In how many languages your website needs to be available?
  • How many updates do you require for your website each month?
Is there a penalty for cancelling the service?
No, there are no extra fees or penalty charges for cancelling the service as long as the account does not have any pending payments.
In which plans Hosting is included?
It is included for free in the following plans: Bronce, Gold and Diamond. For our plan e-Commerce Web plan, it is necessary to make a single payment but if the subscription is covered annually, our Hosting is included for free.
How many design mockups will I receive?
Depends of the chosen plan. All our design mockups are original based on your company idendity and the colors of your logo (in case you have one).

  • Bronze, 2 designs.
  • Gold, 2 designs.
  • Diamond, 2 designs.
  • e-Commerce, 2 designs.
How many pages my website could have?
It can have as many pages as it needs. Our plans include a specific number of pages depending on a specific need however additional pages can be added to your chosen plan for a very low extra cost.
Can I add more e-mail accounts to my Web plan?
No, if you need more e-mail accounts it is necessary to upgrade your Web plan to a higher one. Our plans Diamond and e-Commerce include unlimited e-mail accounts.
How many domains could I link to my Web plan?
You can add all the domains you want to link your website but in order to be able to use the e-mail accounts of these additional domains it is neccessary to acquire a Hosting plan for each domain.
How many updates may I request in a month?
Updates may be requested according to the chosen plan. If you require more of these our team will analyze if it has an extra cost or not.

  • Bronce, 3 updates per month.
  • Gold, 5 updates per month.
  • Diamond, 5 updates per month.
  • e-Commerce, 5 updates per month.
Could I add extra pages or functions to my Web plan?
Yes, you can add all functions or pages that are necessary for the improvement and navigation of your web page. For a complete list of all additional features that can be added please contact your account executive.
When can I start using my e-mails?
To be able to use your e-mail accounts you must have a Web plan. After making the first payment you must login to your customer account and register your domain name (for example:

  • If you already have a domain you need to change the DNS or MX records in your domain setup panel and wait up to 24 hours for changes to be applied. Please contact your account executive for this setup.

  • If you don't have a domain login to your customer account and verify if the domain name is available. If so, register it and you will be able to use your email accounts within 24 hours.
How long it takes to have my webpage live?
The avarage time may vary depending on the size and complexity of the project, as well as the delivery time of the information that the website will contain by the customer. The avarage time for our plans are:

  • Bronce - 5 to 8 working days.
  • Gold - 7 to 10 working days.
  • Diamond - 10 to 12 working days.
  • e-Commerce - 12 to 15 working days.
Do you use templates for the design?
We do not use templates, each one of our proyects is built from scratch and it is based in the colors of your logo and the identity of your company.
What happens to my webpage if I cancel?
The webpage will be disconnected and wont be available anymore on the Internet. The S.E.O. (Search Engine Optimization) that might have had while it was online will be directly affected and will disappear from the search results.
What happens with my emails if I cancel?
When you cancel the service all email accounts will be automatically disconnected from all devices therefore you wont be able to send or receive messages anymore.
What information can be published?
Anything can be published as long as it is not illegal, ilicit or difamatory.

All the information that will be published in your website must be provided to our designing team. Once the design is accepted and authorized we will proceed with the programming of the webpage.

The company logo goes in the header as well as the menu, social media, phone numbers, address, and email. Also it will have a main banner, images, copy, videos, contact form and a navigation map.
What are external statistics?
You can find these statistics in your customer panel. With these you can monitor the flow of the number of visits your website has, in which city your visitors are and the date when they visit it.
What happens to my domain if I cancel?
  • If your domain is still active and your account does not have any pending payments, you may request the EPP code in order to start the process to transfer your domain name to a different registrar. If your account has pending payments which have not been paid, it is neccessary to settle the account before requesting the transfer code.

  • If your domain has expired and your account has pending payments, you may request the EPP code in order to start the process to transfer your domain name to a different registrar after settling your account and paying the activation fee for your domain.
How many pages do you recommend to have?
As many as necessary to capture all the information on the website making it easy for the visitor to navigate and read it.
In which platform do you develop my website?
We do not use any kind of platform, all websites are developed from scratch combining the necessary code languages for the best optimization of the website. Some of these languages are: HTML5, Javascript, jQuery, PHP, JSON, Css3, Ajax, MySQL, among others.
What is the difference between a website and an e-Commerce page?
Publicizing your services and having an online sales platform are different formats that, to a certain extent, pursue a common goal: positioning a brand and generating a greater number of sales. Today TecWeb shares this post with you because it is important that you know the differences between a website and an e-commerce site, so that you can make the right decision about the format you need for your business. Website A website or website is a content platform that is made up of more than one Web page and its site address is made up of characters that make up the URL and are: * HTTP or HTTPS: It refers to the hypertext transfer protocol and with it, the browser knows the information that it will process. * ://. The points and the diagonals fulfill the function of separating the web address and being able to be found in the search engine. * WWW. The World Wide Web is the access and search system for websites. * Domain name. It can have at least a 3-character extension and is used to name your company″s website. * Termination. It is the final part of the domain and shows its nature, its three letters are based on the international codes of the countries. For example, .mx for Mexico, .es for Spain, etc. Imagine that your website is like a magazine, the cover would correspond to the main web page and the sections of your magazine -so to speak- would be the web pages that will supply information to your entire site. The main URL will appear as and the pages of the site will be or In simpler words, your website is made up of many pages that are the main and secondary sections and thanks to the menu you can go to them. Regarding its design, the TecWeb specialists will be in charge of showing you the proposal that is closest to your needs. Contact them and ask about our Bronze, Gold, Diamond and Online Store packages. E-commerce site If what you offer in your company are products, you need an E-Commerce site so that your customers can purchase all the products they want from your Online Store website and at TecWeb we can help you create the sections that must comprise it. You will need a Product Catalog, shopping cart and payment method. So look for the best images of your products and take advantage of technology to increase your sales. Landing Pages, for the Call To Action If you need to promote a specific product or service, you can do it with a Landing Page, which corresponds to a micro site with a single page without a menu or links and its main objective is to create leads (prospects) for businesses to specify the Call to the Purchase Action. Remember that TecWeb has the website and Online Store services you need, ask about our plans.
How do we send you the information?
You can upload it to your "customer panel" or send it by "e-mail".

All pictures published in your website that were not taken from your own company, products or services and were obtained from the Internet, must have a valid copyright license.

If you do not have professional pictures or images, there are virtual libraries where you can purchase a valid copyright license at a low cost.
How do I login to my account?
In our website click on the "Login" button located at the top right corner and at the bottom right corner of your screen.
How can I retrieve my login credentials?
You can receive a temporary password through our "Login" page by clicking the option Forgot your password? and typing your email.

A temporary password will arrive to your inbox or junk folder.
Which security measures do you have?
Our websites run with "SSL" (Secure Sockets Layer). This means that any information sent or received is done securely through encryption.
How can I update my invoice information?
In your customer panel you are able to update your billing information whenever you want. The change will be reflected for your next bill.
How can I manage my email accounts?
With your customer panel you are able to manage your email accounts, passwords and forwarders. Changes are applied instantly.
How can I link my card to my account?
Login to your account, click "Billing" and register your credit or debit card to be charged automatically each month.
Where can I see my monthly discount?
Login to your account and click the option "My Account" in the left side menu. In this section you will be able to see how much discount you receive each month and the status of your referrals.
How can I get my invoices?
There are three possible ways to download your invoices & receipts:

  • Login to your customer panel and click "Billing" on the left side menu. In here you will be able to download them.

  • With the e-mails sent by our billing department.

  • Request them to your account executive.
Can I create more login credentials for my account?
Yes, you can create a unique and individual access for each person on your team. By doing this, you won't need to share your e-mail and password.

Also, you will be able to enable or disable sections or functions to these users.
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